hey timmy, this is what you have to look forward to

[whitereflection]

So today we were *supposed* to have the vents/ductwork cleaned. You know, like was planned when I signed the contract to have the furnace/ac replaced, and like was scheduled for today last week. But I got this call from the company last night. They wanted to reschedule because they've been blasted with emergency repairs--because our temps have hit upper 80s/lower 90s (and it's humid to boot). Okay, no big deal, I can respect that.

Then I find out they want to reschedule...for almost a MONTH from now. Um. WHAT. Fucking June 21?

I can see having to shuffle a few days. But there is no way in HELL that they have three-four solid weeks of emergency repairs that have come up. More like what's happened is they've fucking overbooked, and they expect me to go to the back of the damned line for it. Um sorry, but wtf. I agreed to this, paid for this, scheduled this, and even the sales people told me to get it done as soon as possible after getting that new furnace and heat pump installed. So I want it done *promptly* and not to be made to wait a damned month after--*especially* not after they scheduled me for just a week after install originally.

I am about ready to be done with this company. I feel like I'm being treated cavalierly, like my business really doesn't matter to them. And when I protested the appointment move, they *laid a fucking guilt trip on me*, basically making me be the bad guy by demanding the service when there were people out there who'd be going without AC if I took claimed the two workers for my appointment. I hate that, you know? The way if I put my foot down I'd be the bad guy in this and a bitch.

Though what can I say. It works. : / I let them reschedule me for June 21, but the person on the phone said she'd have her manager call me to discuss it since I was unhappy about it. Fine, whatever. Let's see if the manager even calls. And if she does, I'm going to emphasize that I've used their company for near 10 years and have just spent near $10K with them this year (hell, more like almost 12K considering the water heater I got from their sister plumbing company in March), and I'd like them to act like I fucking matter to them, even just a little bit.


And also, thanks life. I see friends blogging about college and summer break and convention trips and other fun things, and here I'm thinking about 37 in a few months and writing a post about my heating/cooling system *again*. I feel old.

Comments

[verbranden.livejournal.com]

If it makes you feel better, I'm blogging about work. ¬.¬

[joseishijin.livejournal.com]

Well, that's what a blog is for! To talk about whatever is uppermost in your mind. I can't believe that crap, btw. A whole month?! Tell them you will agree...if they knock 20% off the price, lol.

As for vacay stuff, why don't you go somewhere? Doesn't have to be anywhere far or expensive. You deserve a day or two away from reality! When I am cash-poor (AKA 90% of my adult life), I like to go to museums on their free afternoons or go window shopping one town over (I am so exciting, I know). When JP won't do stuff with me, I take my mom. She's always a hoot. Anyhoo, don't let the young'uns have all the fun (no offense, young'uns). ^___^

[lavenderrav.livejournal.com]

Oh man, that's a long time to wait. I agree that it can't all be emergencies, not 3/4 weeks out. If my AC broke and it was 90 degrees outside, I would get a company out that day!

Could you maybe call the manager yourself?

[ditta-spn.livejournal.com]

Don't feel old!!! *hugs tight*

[whitereflection.livejournal.com]

I'm giving them until Monday. If the manager still hasn't called then I'm calling them. And yeah, I'm laying down the law, as much as I hate conflict. Either we get the work done super late, and they give us compensation for screwing up the scheduling, or they reschedule us sooner. And/or I tell them we want an outright refund and they lose a customer of nearly 8 years--and get a letter sent to the BBB. I even plan on saying it's rather interesting that they're being like this after they got a massive chunk of money from us--guess that means once they get a big purchase they don't care to keep you around or something? Rargh.

The museum thing is a good idea, I'll have to look into that maybe for next week. Our art museum does have a free morning or afternoon sometime, I'd just need to find out when. And it reminds me I need to get us to the zoo, since we get a discounted membership through the husband's work and that should get used anyway--but also they opened a new exhibit this year. So. \o/ That'd be something.

♥

[whitereflection.livejournal.com]

Definitely going to call the manager myself, yeah. I was giving them a few days to contact me as promised, but since obviously they're forgetting or just too busy to bother reaching me as the customer service person said they would, I'll have to do it. And that I have to call them will be *another* thing I'm unhappy about. :| Should be an awesomely fun phone call to make.

[whitereflection.livejournal.com]

Awww ♥ Thanks. For some reason I'm feeling like that a lot this year. : /

[santacarlagypsy.livejournal.com]

And also, thanks life. I see friends blogging about college and summer break and convention trips and other fun things, and here I'm thinking about 37 in a few months... I feel old. ~ Oh, man. Believe me... I know EXACTLY how you feel. :(

[whitereflection.livejournal.com]

Ugh, it sucks, doesn't it? XD;