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So today we were *supposed* to have the vents/ductwork cleaned. You know, like was planned when I signed the contract to have the furnace/ac replaced, and like was scheduled for today last week. But I got this call from the company last night. They wanted to reschedule because they've been blasted with emergency repairs--because our temps have hit upper 80s/lower 90s (and it's humid to boot). Okay, no big deal, I can respect that.
Then I find out they want to reschedule...for almost a MONTH from now. Um. WHAT. Fucking June 21?
I can see having to shuffle a few days. But there is no way in HELL that they have three-four solid weeks of emergency repairs that have come up. More like what's happened is they've fucking overbooked, and they expect me to go to the back of the damned line for it. Um sorry, but wtf. I agreed to this, paid for this, scheduled this, and even the sales people told me to get it done as soon as possible after getting that new furnace and heat pump installed. So I want it done *promptly* and not to be made to wait a damned month after--*especially* not after they scheduled me for just a week after install originally.
I am about ready to be done with this company. I feel like I'm being treated cavalierly, like my business really doesn't matter to them. And when I protested the appointment move, they *laid a fucking guilt trip on me*, basically making me be the bad guy by demanding the service when there were people out there who'd be going without AC if I took claimed the two workers for my appointment. I hate that, you know? The way if I put my foot down I'd be the bad guy in this and a bitch.
Though what can I say. It works. : / I let them reschedule me for June 21, but the person on the phone said she'd have her manager call me to discuss it since I was unhappy about it. Fine, whatever. Let's see if the manager even calls. And if she does, I'm going to emphasize that I've used their company for near 10 years and have just spent near $10K with them this year (hell, more like almost 12K considering the water heater I got from their sister plumbing company in March), and I'd like them to act like I fucking matter to them, even just a little bit.
And also, thanks life. I see friends blogging about college and summer break and convention trips and other fun things, and here I'm thinking about 37 in a few months and writing a post about my heating/cooling system *again*. I feel old.
Then I find out they want to reschedule...for almost a MONTH from now. Um. WHAT. Fucking June 21?
I can see having to shuffle a few days. But there is no way in HELL that they have three-four solid weeks of emergency repairs that have come up. More like what's happened is they've fucking overbooked, and they expect me to go to the back of the damned line for it. Um sorry, but wtf. I agreed to this, paid for this, scheduled this, and even the sales people told me to get it done as soon as possible after getting that new furnace and heat pump installed. So I want it done *promptly* and not to be made to wait a damned month after--*especially* not after they scheduled me for just a week after install originally.
I am about ready to be done with this company. I feel like I'm being treated cavalierly, like my business really doesn't matter to them. And when I protested the appointment move, they *laid a fucking guilt trip on me*, basically making me be the bad guy by demanding the service when there were people out there who'd be going without AC if I took claimed the two workers for my appointment. I hate that, you know? The way if I put my foot down I'd be the bad guy in this and a bitch.
Though what can I say. It works. : / I let them reschedule me for June 21, but the person on the phone said she'd have her manager call me to discuss it since I was unhappy about it. Fine, whatever. Let's see if the manager even calls. And if she does, I'm going to emphasize that I've used their company for near 10 years and have just spent near $10K with them this year (hell, more like almost 12K considering the water heater I got from their sister plumbing company in March), and I'd like them to act like I fucking matter to them, even just a little bit.
And also, thanks life. I see friends blogging about college and summer break and convention trips and other fun things, and here I'm thinking about 37 in a few months and writing a post about my heating/cooling system *again*. I feel old.
